The CRM Handyman Privacy Notice

Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.

 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

• Your right to erasure - You have the right to ask us to delete your personal information.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

• Your right to object to processing - You have the right to object to the processing of your personal data.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

• Your right to object to direct marketing – You have the right to object at any time to the use of your personal information for direct marketing. If you ask us to stop using your information for this purpose, we will do so.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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You can find more information about your data protection rights on the Information Commissioner's Office (ICO) website.

Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information to comply with legal requirements:

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• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

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• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

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• We have a legitimate interest in using relevant personal information to respond to and resolve queries, complaints or claims relating to our services. This may include reviewing correspondence, service history, client records and transaction information so that we can understand what happened, respond fairly, resolve issues and establish, exercise or defend legal claims where necessary. We only use information that is relevant to the matter and consider that this has a limited impact on individuals, who would reasonably expect us to retain and review information relating to their dealings with us.

 

Our lawful basis for collecting or using personal information for business development and direct marketing is:

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• Legitimate interests – we have a legitimate interest in identifying and contacting organisations and relevant professional contacts who may have a need for our Salesforce services. We limit this activity to targeted business-to-business outreach that we reasonably consider relevant to the recipient's professional role. We consider the nature of the information, the reasonable expectations of business contacts and the potential impact on individuals, and we respect objections to direct marketing.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.